Need To Return Your Item
You have a right to cancel and return your items within 14 days of receiving your order.
All refunds will be issued to the original method of payment and in the original tender currency within 14 days of receiving the order back from the customer.
We will refund the transaction amount minus a £2.50 handling charge. Please ensure you obtain and keep a copy of your proof of postage when returning items to us.
Please allow 3-7 working days for your refund to show in your account.
Please take extra care when trying your items on.
Goods returned must be undamaged, in their original and undamaged packaging, not washed, or altered in any way and complete with all tags and labels attached. Pierced jewellery cannot be returned for health and hygiene reasons. Where goods are received back in an unsatisfactory condition an amount might be deducted from the refund to reflect the amount by which the value of order has been reduced.
In the event that we do not receive your returned goods, we will ask you to provide the proof of postage from your Post office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting, or have not followed the recommended returns instructions.
If you have received an incorrect, faulty or damaged item, please contact us via email as soon as possible.
The Consumer Contracts Regulations
You have the right to cancel your order under the Consumer Contracts Regulations. If you wish to cancel you must tell us in writing via email within 14 calendar days from the day after the date on which the products are delivered. You should keep evidence of having given your cancellation notice, such as a certificate of posting. You must return the products to us in accordance with these Terms of Sale.
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above. You will then receive a full refund as per the policy above. For hygiene reasons, pierced jewellery is non-refundable.